User access levels in gCast

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    This article is useful for gCast users looking for the appropriate access level for their staff members who have a login into gCast

    In this article:

    Introduction to gCast user access levels

    Who can use this feature?

    How do I change someone's access level?

    How do I remove or delete someone's access level?

    The access level I'm looking for doesn't appear to exist, how do I create a new access level?

     

    Introduction

    Access levels in gCast represent the permissions that a gCast user (with a login) has for using various areas of gCast. There are standard out-of-the-box access levels (which most gCast users find sufficient) as well as more refined user access levels that allow gCast power users and channel partners to tailor their users' permissions to specific scenarios

    Out-of-the-box 'standard' access levels include:

    Total Access (Can do everything)

    This is the highest level of access you can grant to a user with a login. The very first user account that is set up as part of your gCast account provisioning has this access level by default. As this access level gives the user licence to all areas and functions of your gCast account you should consider carefully which users really need this level of access.

    General staff member

    Every other user account that you create in your gCast account will default to having this access level. Users with the general staff member access level can perform most actions in your gCast account that will enable them to create and activate a gCast campaign but not much else.

    No access (Member only)

    This level of access is directly associated with our Loyalty Suite area and gives your members (non-staff) a login to access just the Loyalty Suite area of your gCast account.

    Non-standard access levels

    The table below shows all of the currently available access levels and their gCast area permissions (note that access levels are subject to change without notice):

    Who can use this feature?

    Any user with the 'Total Access' access level has access to add and remove access levels for themselves and/or other gCast users in your account.

    How do I change someone's access level?

    To change one of your account user's access level, simply edit their login profile and click on the 'Access' tab. When on the 'Access' tab click on the drop-down arrow in the 'Access Rights' section to view the list of available access levels. Select the access level you require and click the 'Add' button.

    The access level will be added straight away (although your user may need to log out of gCast and log back in again to see the effects of your change). It is possible to have more than one access level but, where access levels conflict with each other, gCast will default to allowing the lower level of access vs the higher level to avoid any security issues).

    If you're assigning an access level for the first time, we recommend that you test what the user can and can't access before you allow them to log in to your gCast account.

    How do I remove or delete someone's access level?

    To remove one of your account user's access levels, simply edit their login profile and click on the 'Access' tab. When on the 'Access' tab click on the 'remove' link next to the access level you want to remove and then click 'OK' to confirm. The access level will be removed immediately although the user will need to log out and back into gCast for the change to take effect.

    As you can't leave a gCast user (who has a login) with no access level at all, it may be appropriate to deactivate a user account if you're trying to remove all access to your gCast account for that user.

    The access level I'm looking for doesn't appear to exist, how do I create a new access level?

    gCast access levels can be created by gCast Support should you require a specific access level that doesn't already exist. Remember that you have have combinations of access levels to achieve most scenarios.

     

    Other articles you might find useful:

    Managing member records in gCast

     

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